Shipping & Returns

How can I qualify for free shipping?

All orders for €80 or more come with free shipping in the Netherlands. For shipping throughout Europe, shipping is free for orders of €120 or more. We ship to BE, UK, DE, FR, DK, and LU.

Can I exchange or return my order?

Please don’t return your bone broth — as part of Babs’ food safety and quality standards, we don’t allow returns. We also don’t offer returns based on personal taste.

If you have any issues with your order, however, please reach out by calling +31 (o) 6 34 14 24 40 or emailing info@babsbonebroth.com.

What if I need to change or cancel my order?

If your order hasn’t been processed yet, you can change or cancel your order. To do this, call +31 (o) 6 34 14 24 40. If it’s outside of business hours, please leave a message.

You can also contact us by email at info@babsbonebroth.com.

Which carrier do you use for shipping?

We ship with PostNL and DHL.

What should I do if my order is damaged?

No worries, we can help. Take a photo of the damage and email it to us along with a request for a replacement — our email address is info@babsbonebroth.com. In most cases, we can send out a replacement.

Do you ship internationally?

Right now, we only ship within Europe — NL, BE, UK, DE, FR, DK, and LU.

How can I contact customer support?

If you need help or have questions, you can call +31 (o) 6 34 14 24 40 or email info@babsbonebroth.com.

We can answer your call between 9 a.m. and 4 p.m. Monday through Friday. You can also leave a voice message with your name, phone number, and reason for calling and we’ll get back to you as soon as we can.

How can I track my bone broth order?

We’ll send you an email that contains tracking information as soon as we ship your order. If your order seems to be late or you didn’t get your tracking information, send us an email at info@babsbonebroth.com, and we’d be happy to help.

You can also call +31 (o) 6 34 14 24 40. Our customer service representatives are available from 9 a.m. to 4 p.m. Monday through Friday. You can also leave a voicemail with your name and number, and we can return your call on the next business day.

How long does delivery take?

We process orders right away and all shipments go out on Mondays, Tuesdays, Wednesdays and Thursdays. When ordering in the Netherlands, delivery time is usually from 1 to 2 days. For orders to BE, DE, FR, and LU, expect your order to arrive in 2 to 3 days. For UK and DK orders, shipment takes about 4 days.

At this time we cannot expedite orders. Also, delivery times may be longer during times of inclement weather and the Christmas season. Right now, some deliveries are taking longer than normal due to COVID-19.

Can I send bone broth as a gift?

Of course! Simply include your recipient’s shipping information in your order and you’re good to go.

contact

How do I contact Babs?

We love hearing from our customers. You can contact us at any time with feedback, questions, or just to tell us about your favorite ways to enjoy Babs bone broth. Email info@babsbonebroth.com.

I have other questions, where can I find answers?

We love hearing from our customers. You can contact us at any time with feedback, questions, or just to tell us about your favorite ways to enjoy Babs bone broth. Email info@babsbonebroth.com.