Frequently Asked Questions

 Bone Broth | Shipping | Ambassador | Samples

Q&A Bone broth

What are the best ways to consume bone broth?

You can sip warmed bone broth as it is adding a little bit of sea salt. To add flavor, simmer ginger, fresh garlic, scallions, rosemary, cayenne, or any other herbs and spices you want in the broth. Season with sea salt and pepper and fresh lemon and enjoy.

With Babs Pure, go ahead and add it to coffee, smoothies, homemade collagen gummy bears, and any other recipes you want to try, including baked goods and desserts. Babs Pure is unflavored, so it won’t impact the taste.

Babs Beef Bone Broth, Fish Bone Broth, Pork Bone Broth, and Chicken Bone Broth all make a delicious base for pho, chili, ramen, stews, and any dishes you want to enhance with rich flavor and healthy collagen protein.

My Fish Bone Broth has a "fishy" odor, is that normal?

As our Babs Fish Bone Broth is made from fresh, wild-caught North Sea fish and frozen right away, we are locking in all that rich ocean flavor, so you should notice a fishy aroma.

However, if the smell is strange or if it smells like ammonia, it has spoiled. This can happen if you refreeze it or if you leave it in the fridge too long after thawing.

How often should I drink bone broth for the health benefits?

You can drink it every day if you want. Here are some suggestions based on your health goals:

  • For overall wellness – Drink about four cups a week.
  • To give your hair, skin, and nails a boost of collagen that you can see – Drink one cup a day.
  • For joint pain relief – Try two to three cups a day.
  • To support a healthy gut – Two cups a day will promote healthy digestion and reduced inflammation.
  • For weight loss and muscle-building – Drink four cups a day.

Can I subscribe and receive Babs Bone Broth every month?

We’ve made it easy to get all the bone broth you want without having to reorder. When you sign up to subscribe for our monthly bone broth subscription, you’ll save 20 percent on every order! 

Why drink bone broth?

Because Babs Bone Broth contains a high amount of collagen protein, amino acids, and minerals, it can support your overall health. Drinking bone broth is also linked to specific health benefits such as smoother skin, thicker hair, better gut health, healthier joints, and weight loss.

Will bone broth help me lose weight?

There are specific benefits of bone broth that may help with weight loss. Because it’s protein-rich, it creates a feeling of fullness and reduces levels of the hormone ghrelin in the body, which is responsible for triggering feelings of hunger. Bone broth also helps to build lean muscle if you’re exercising regularly, which can then speed up metabolism.

How should I drink bone broth if I’m on a keto diet?

Bone broth has zero carbs and is high in protein so it’s a popular choice for people who follow a keto diet. You can consume it every day, although you don’t need to drink it excessively. A cup or two several days a week is a good amount for promoting healthy living.

Why is bone broth good for gut health?

Bone broth is high in gelatin and gut-healing amino acids including proline and glutamine. Gelatin has been shown to restore and strengthen the gut lining. Gelatin is also known to encourage the growth of good gut bacteria and to reduce inflammation. Additionally, it’s easy to digest, which makes it easy for the body to absorb all the important nutrients found in bone broth.

Is beef bone broth healthier than chicken or pork bone broth?

All types of bone broth — beef, chicken, pork, and fish — are an excellent source of collagen and other nutrients. As each contains different amounts of amino acids, you can rotate the type of bone broth you consume if you want to get the full range of nutrients in your diet.

Where do you source your ingredients for making bone broth?

All of our ingredients are sourced from humane farms in the Netherlands and Belgium, including the animal bones, herbs, and vegetables. The fish are wild-caught North Sea fish. This is what sets Babs Bone Broths apart from other producers — we’re passionate about only using the highest quality ingredients in all of our recipes.

Are your bone broths organic?

All ingredients are certified organic except our bones for Pork Bone Broth. The reason Babs Pork Bone Broth isn’t considered organic is simply that the pig farmers we source the bones from haven’t certified their farms.

We get the pig bones from Stan Gloudemans and Josse Haarhuis — truly amazing farmers! They have 12 locations in the Netherlands. All of their pigs are free to roam and wander for their entire lives. They get a lot of exercise, and plenty of time for lounging and scratching in fields, forests, and meadows. They are never given any antibiotics or hormones, and we’re quite sure that they are the happiest pigs on the planet.

When is a good time to drink bone broth?

Whenever you like to have a satisfying snack or meal, you can have bone broth. Some people drink a cup between meals for a nutritious snack. Consider making it a part of your healthy morning ritual — a tablespoon or two in your coffee will help to keep you energized and focused.

You can also consume bone broth in a smoothie or drink a cup of warm bone broth after working out. This is a great way to provide your body with protein and other nutrients to support muscle recovery.

Where is the gelatin, I don’t see any jiggle?

It’s in there! If you don’t see the jiggly gelatin goodness in your jar of bone broth when it arrives, don’t worry. This is normal — because of the temperature changes during transit, the gelatin may have liquefied. Once it cools down, the gelatin will congeal and you’ll be able to see the collagen protein.

Once your bone broth arrives, you can place the jars in the fridge. The ideal temperature for storing our bone broth is 2 to 3 °C.

How should I store bone broth?

Store your Babs Pure, Beef, Chicken, or Pork Bone Broth in the fridge for up to three months unopened. Once you open the jar, be sure to consume the rest within one week.

For Babs Fish Bone Broth, store in the freezer. We freeze the broth after preparing to lock in all the flavors and nutrition. When you’re ready to use your Fish Bone Broth, thaw it in the fridge overnight and then enjoy within three days.

What if I only use small amounts of bone broth — should I freeze the rest?

If you don’t think you will finish your opened bone broth within one week, you can freeze the rest in freezer-safe ice cube trays. This is a great way to portion your bone broth for smoothies or keto coffee. Keep in mind, however, that when you freeze and thaw a liquid repeatedly, it can change the consistency of the broth.

You can also store our glass jars in the freezer.

How is Babs Bone Broth different from the bone broth at the grocery store?

We only use high-quality bones from organically raised, grass-fed animals and wild-caught fish. Then we slow-cook our broth. Conventional brands generally use a blend of low-quality bones and paste. They also use high heat, which is why you won’t see all the gelatin or end up with all the amino acids that real bone broth has.

Our broth has a higher nutrient density and no antibiotics, hormones, or other ingredients you don’t want to put in your body. It contains 10 to 20 grams of protein for every 100 mL, compared to 0.5 to 2.5 grams per 100 mL for the broths you buy at the grocery store.

Should I dilute the bone broth?

For soups and stews, you can dilute the broth up to three times with 440 mL of water, which is the size of the jar. If you’re drinking it for the health benefits, or if you’re making sauces, we don’t recommend diluting it at all.

What is collagen?

The main nutrient in bone broth is collagen, which is a protein that our body uses almost everywhere. We need plenty of collagen for healthy bones, teeth, and joints, as well as for our hair, skin, and nails. Natural collagen production starts to decline around age 25, which is why eating collagen-rich foods like bone broth can be so important for overall wellness.

Are there any risks of drinking bone broth?

Bone broth in itself doesn’t have any known risks. However, be sure to maintain a healthy, well-balanced diet and don’t drink bone broth as a substitute for medical care.

Does Babs Bone Broth have a consistent taste?

Every jar of bone broth is made using fresh, local ingredients. You may notice subtle differences to the taste because we’re using seasonal veggies and herbs. Babs Pure is always unflavored.

What are the white pieces in my bone broth?

The small white bits are the natural fat from the bones. We do remove most of the fat so you likely will only see a small amount, which will dissolve when heated. This fat does enhance the richness of the broth and it’s 100 percent safe for you to drink.

What type of collagen is in Babs Bone Broth?

Our broths contain all of the important types of collagen: type 1, 2, and 3. Type 3 collagen comes from bone marrow. Our chicken bone broth is high in type 2 collagen, which is found in cartilage, although our other broths contain some as well. Type 1, which is the main type found in the human body, is the primary collagen in all of our broths. It comes from bone and tendons.

How is Babs Bone Broth prepared?

We simmer the bones for up to 32 hours in filtered water. By using low heat and cooking the bones for a long period of time, we’re able to optimize our broth. It’s rich in collagen, amino acids, and minerals. We also use all organic, fresh vegetables and herbs to enhance the flavor.

After cooking, we strain the broth and package it into glass jars. Then we warm the jars with steam to ensure the broth stays fresh until it reaches your kitchen!

How do I defrost bone broth?

Our fish bone broth will arrive frozen. Place it in the freezer when it arrives and then thaw overnight in the fridge before consuming. If you put our other bone broths in the freezer, you can do the same thing, putting them in the refrigerator to slowly defrost the night before you plan on using them.

What size jars do you sell?

Our bone broth comes in a 440 mL size. We don’t have larger jars right now. However, you can order multiple jars and if your order is €60 or more in the Netherlands, or €100 or more Europe-wide, you qualify for free shipping!

Q&A shipping

How can I qualify for free shipping?

All orders for €80 or more come with free shipping in the Netherlands. For shipping throughout Europe, shipping is free for orders of €120 or more. We ship to BE, UK, DE, FR, DK, and LU.

Can I exchange or return my order?

Please don’t return your bone broth — as part of Babs’ food safety and quality standards, we don’t allow returns. We also don’t offer returns based on personal taste.

If you have any issues with your order, however, please reach out by calling +31 (0) 6 26 78 64 64 or emailing

What if I need to change or cancel my order?

If your order hasn’t been processed yet, you can change or cancel your order. To do this, call +31 (o) 6 34 14 24 40. If it’s outside of business hours, please leave a message.

You can also contact us by email at

Which carrier do you use for shipping?

We ship with PostNL and DHL.

What should I do if my order is damaged?

No worries, we can help. Take a photo of the damage and email it to us along with a request for a replacement — our email address is In most cases, we can send out a replacement.

Do you ship internationally?

Right now, we only ship within Europe — NL, BE, UK, DE, FR, DK, and LU.

How can I contact customer support?

If you need help or have questions, you can call +31 (o) 6 34 14 24 40 or email

We can answer your call between 9 a.m. and 4 p.m. Monday through Friday. You can also leave a voice message with your name, phone number, and reason for calling and we’ll get back to you as soon as we can.

How can I track my bone broth order?

We’ll send you an email that contains tracking information as soon as we ship your order. If your order seems to be late or you didn’t get your tracking information, send us an email at, and we’d be happy to help.

You can also call +31 (o) 6 34 14 24 40. Our customer service representatives are available from 9 a.m. to 4 p.m. Monday through Friday. You can also leave a voicemail with your name and number, and we can return your call on the next business day.

How long does delivery take?

We process orders right away and all shipments go out on Mondays, Tuesdays, Wednesdays and Thursdays. When ordering in the Netherlands, delivery time is usually from 1 to 2 days. For orders to BE, DE, FR, and LU, expect your order to arrive in 2 to 3 days. For UK and DK orders, shipment takes about 4 days.

At this time we cannot expedite orders. Also, delivery times may be longer during times of inclement weather and the Christmas season. Right now, some deliveries are taking longer than normal due to COVID-19.

Can I send bone broth as a gift?

Of course! Simply include your recipient’s shipping information in your order and you’re good to go.

Q&A ambassor

Can I order a sample of Babs Bone Broth for a review?

That is very thoughtful of you to consider writing a review about Babs Bone Broth. We’re a young company on a mission to spread the word on the benefits of traditionally prepared natural foods, and we appreciate the help getting the word out about our broths.

Email us at to let us know the details, such as the size of your blog, how many visitors you have, and information on past reviews. You can also send screenshots from Google Analytics of past review results, or anything that can help us make a decision about sending a free sample.

Does Babs sponsor events?

Thanks for asking but right now, we aren’t focusing on event sponsorships. We’re putting all our energy into producing delicious and premium quality bone broths for our customers. We are open to hearing from you, however. Email us at with information on your sponsorship proposal.

Are you looking for brand ambassadors?

You bet! You can find out more about becoming an ambassador on our signup page. When you register, we’ll review your application to make sure you’re a good fit.

If so, we’ll send you all the info you need to be a Babs Ambassador!

Q&A contact

How do I contact Babs?

We love hearing from our customers. You can contact us at any time with feedback, questions, or just to tell us about your favorite ways to enjoy Babs bone broth. Email

I have other questions, where can I find answers?

We love hearing from our customers. You can contact us at any time with feedback, questions, or just to tell us about your favorite ways to enjoy Babs bone broth. Email